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If you've ever been curious about what it takes to be an Apple Store Genius, a leaked internal training manual may provide some answers for you. Gizmodo got ahold of one of Apple's more recent training manuals, and it explains what Geniuses are taught during their training. It includes everything from how to be empathetic to words you should never say to customers.
iMore senior editor from 2011 to 2015.
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